Refund and Returns Policy

Overview

At celebratelove, we are committed to providing high‑quality products and a satisfying shopping experience. This Refund and Returns Policy explains your rights and responsibilities when requesting a refund or return for an order placed on www.celebratelove.store.

Eligibility for Returns

• Items must be returned within 30 calendar days from the date of delivery.
• Products must be unused, in their original condition, and accompanied by all original packaging, tags, and accessories.
• Custom‑made, personalized, or final‑sale items are not eligible for return unless they arrive damaged or defective.

Return Process

Step 1 – Contact Us

Before returning any item, please contact our support team at [email protected] or call +1 (470) 761-2859. Provide your order number, a brief description of the reason for the return, and any supporting photos if the item is damaged.

Step 2 – Receive Return Authorization

Our team will issue a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the product back to us. Returns sent without an RMA may be refused.

Step 3 – Ship the Item

Package the item securely and include the RMA number on the outside of the package. You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

Refunds

• Refunds will be processed to the original payment method within 7‑10 business days after we receive and inspect the returned item.
• Shipping charges are non‑refundable unless the return is a result of our error.
• If the returned item is found to be used, damaged, or missing components, we reserve the right to deny the refund or deduct a restocking fee up to 20% of the purchase price.

Exchanges

Exchanges are handled as a return followed by a new purchase. If you wish to exchange an item, follow the return process above and place a new order for the desired product.

User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the delivered items promptly and report any issues within the eligibility window.
• Follow the return instructions precisely to avoid delays.

Legal Disclaimers

All refunds and returns are subject to applicable consumer protection laws. This policy does not affect any statutory rights you may have under local law. celebratelove reserves the right to amend this policy at any time; the most current version will be posted on the website.

Contact Information

If you have questions about this Refund and Returns Policy, please contact us:

Email: [email protected]
Phone: +1 (470) 761-2859
Address: 1032 East Pine Street, Atlanta, Georgia 30395, United States